Call Center Representative

Company Description


We believe everyone should have access to the online world, so we make our service available everywhere in Canada


Job Description


Job Summary

We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team.

Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Responsibilities:

  • Field incoming calls in a timely manner throughout shift
  • Identify customer questions, complaints, concerns, and overall needs
  • Provide sufficient answers and solutions to all customer queries
  • Handle customer complaints respectfully and professionally
  • Redirect customers to appropriate departments and teams when appropriate
  • Generate leads for sales team by screening callers and identifying potential sales opportunities
  • Ensure all voicemails are answered immediately
  • Maintain professional relationships with customers through ongoing excellent customer service
  • Follow up with callers on complaint/question status, ensure resolution
  • Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
  • Follow all communication procedures, policies, and guidelines during every customer interaction
  • Perform duties and responsibilities with our customers’ satisfaction as your number one priority

Qualifications


Qualifications:

  • High school diploma or equivalent (GED) required
  • Customer service experience prefered
  • Familiarity with CRM systems a plus
  • Excellent interpersonal communication skills
  • Strong phone skills i.e. diction, active listening
  • Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
  • Time management skills
  • Ability to multitask
  • Outgoing, friendly, compassionate personality

Additional Information


All your information will be kept confidential according to EEO guidelines.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...