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Customer Support Agent Bilingual
Description
Salary: $16.56/hour
Job type: Full-time
- Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
- Ensure customer satisfaction by providing timely resolutions to customer inquiries.
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential
Qualifications
- High school diploma or equivalent
- Be available to attend and successfully pass a ten (10) week full-time paid training program
- Availability to work in shifts
- Ability to find creative solutions to complex customer situations
- An effective multi-tasker who can work independently with a minimum of supervision
- Eligible to work in Canada
- Customer service experience within a Call Centre environment
- Previous travel industry experience
- Working knowledge of computer applications and the internet
Rates of Pay | ||||
Step |
2022 |
2023 |
2024 |
2025 |
1 |
16.56 |
17.00 |
17.14 |
17.74 |
2 |
18.70 |
19.36 |
20.04 |
20.74 |
3 |
20.01 |
20.71 |
21.43 |
22.18 |
4 |
21.31 |
22.06 |
22.83 |
23.63 |
5 |
22.62 |
23.41 |
24.23 |
25.08 |
6 |
23.92 |
24.76 |
25.63 |
26.52 |
7 |
25.23 |
26.11 |
27.03 |
27.97 |
8 |
27.70 |
28.67 |
29.67 |
31.17 |
Skills:
Call Centers, Cantonese Chinese Language, Compensation and Benefits, Customer Satisfaction, Customer Support/Service, Diversity, English Language, French Language, Internet Application, Korean Language, Mandarin Chinese Language, Multilingual, Multitasking, Portuguese Language, Problem Solving Skills, Programming Tools, Sales, Spanish Language, Special Offers, Telephone Skills, Time Management, Training Program, Training Tools, Training/Teaching, Travel Industry
About the Company:
Air Canada