Inventory & Fulfillment Associate Job Description

Position Summary:

The Inventory & Fulfillment Associate plays a critical role in maintaining accurate inventory, ensuring compliance with industry regulations, and streamlining fulfillment operations. This position supports Inventory, Delivery, and Retail departments by upholding high standards of organization, accuracy, and efficiency throughout the supply chain and customer order processes.

Essential Duties and Responsibilities:

• Maintain accurate, organized inventory using FIFO methods, ensuring no expired or damaged products are on shelves or in storage.
• Label products and storage containers in compliance with state and local industry regulations.
• Execute daily cycle counts and maintain detailed records; promptly report discrepancies and low-stock levels to the Supply Chain Director or Inventory Leaders.
• Pick and scan items for in-store pickup, delivery, and express orders; ensure packaged orders are moved to the proper location with receipts attached.
• Organize the Fulfillment Room to ensure efficient and accurate order processing.
• Restock sales floor and fulfillment room according to company policy, ensuring products are properly rotated and labeled.
• Perform data entry with 100% accuracy in systems such as Mondays, Slack, Treez and Metrc.
• Maintain all required inventory records, including chain of custody forms, and procedural checklists.
• Coordinate with Inventory, Retail, Delivery, and Front of House teams to address stock issues, discrepancies, and substitutions for online orders.
• Support and train new and current employees in inventory and fulfillment processes.
• Operate a cash register with accuracy as needed.
• Keep all work areas clean, organized, and free of hazards.
• Report damages, theft, or suspicious activity to the Inventory Management team.
• Exemplify Purple Lotus’s core values of Humility, Excellence, and Resilience, serving as a positive brand ambassador.
• Work at multiple locations as needed.
• Weekend availability required
• Minimum of one bimonthly graveyard shift
• Adhere to company policies
• Perform ad hoc duties and special projects as assigned by the Inventory Management team.

Requirements & Skills:

• Must be at least 21 years of age
• Must be eligible to work in the US
• Excellent time management and prioritization in daily tasks.
• Proficiency in computer data entry
• Must be able to identify process improvements and be willing to offer solutions
• Must be able to meet deadlines, communicate requests for support, and maintain organization.
• Must have excellent oral and written communication skills.
• Must be able to resolve conflict professionally.
• Maintain a high attention to detail.
• Basic math and reading skills.
• Familiarity in Google Sheets preferred but not required
• Familiarity with Treez, Metrc, Mondays, Slack preferred but not required
• Must be able to work effectively in a team environment
• Weekend availability required
• To be considered for full time, must have fully open availability Mornings, Mids, Nights, and Weekends.

Physical Demands and Work Environment:

• Ability to stand for long periods of time.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• While performing the duties of this position, it is regularly required to talk or hear.
• It is required to use hands or fingers, handle or feel objects, computers, and writing tools
• It is required to stand; walk; sit; bend, and reach.
• It is required to occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment is usually low to moderate.

Attendance:

Consistent with dependability and punctuality policy, expected to show up and ready to work every day.

Communication & Following Direction:

Must be able to follow basic instructions as well as be able to receive performance feedback from leaders and managers, to ensure quality standards and production goals.

Hours:

Weekends

Holiday Availability Required

Weekdays

Pay:

• $21-$24
• Tips

Education and Experience:

• Prior experience in the industry is preferred but not required.
• High School Diploma or GED.
• College preferred but not required.
• Bilingual preferred but not required

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 40 hours of Paid Sick Leave per year (Both Part Time and Full Time employees eligible after 90 days of employment)
• Life Insurance
• Paid Training

Key Measures of Success:

• Adherence to industry compliance regulations.
• Shelf display and organization in the Front of House and Fulfillment Room.
• Follow all company policies and procedures.
• Punctuality and dependability.
• Ability to work well within a team environment.
• Living the organization’s Core Values of Humility, Excellence, and Resilience.
• Accuracy in data entry and reporting
• Ability to demonstrate improvement

A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.
Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.
While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.